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Trainings
GPHA offers training courses led by experienced facilitators at discounted prices! We are the Educational Institute (EI) local chapter designee of the American Hotel and Lodging Association, which allows us to offer the Institute's courses to our members at reduced rates. Many of the EI Courses can be taken in a series which will lead to a hospitality certificate or diploma. The EI Seminars can be self-led or led by a member of the GPHA staff. GPHA has a substantial library of videos and DVDs which are available for loan to our members.
ServSafe® Food Protection Manager Certification
In partnership with the Pennsylvania Restaurant Association, GPHA is offering their members the National Restaurant Association's One-Day Servsafe ® Certification program. Click here for dates, times, locations and registration. Be sure to indicate in the comment box that you are a GPHA member to receive a rate of $150.
Our Philadelphia
A guest service seminar designed to educate and train front-line employees in the basics in service excellence: recommending to guests what to do while in the city, where to go and providing directions on how to get there, team building, recognizing guests needs, how the tourism industry plays a major role in the position, consideration of co-workers, as well as what it takes to advance and of course SMILE!
CPR/First Aid Training Certification
This course will cover infant, child and adult CPR, handling first aid emergencies, bloodborne pathogens training, and rescue choking techniques. Participants who successfully complete the skills performance and written exam will receive a one year course completion card.
TIPS Bartending certification
This certification program helps to assure that your front-of-the-house staff is prepared for every situation. It will outline effective responsible alcohol service practices for all front-of-the house staff including bartenders, waiters, hosts, bussers, security and valets that may need to prevent and/or deal with intoxication.
Educational Institute Courses
If you do not see a course listed, call us! We can work with you on practically any training course.
Accounting
Basic Hotel and Restaurant Accounting
Accounting for Hospitality Managers
Hospitality Purchasing Management
Operations
Managing Front Office Operations
Housekeeping Management
Security and Loss Prevention Management
Sales & Marketing
Hospitality Sales & Marketing
Tourism and the Hospitality Industry
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Food and Beverage
Food & Beverage Management
Managing Beverage Service
Bar & Beverage Management
Human Resources
Hospitality Today: An Introduction
Supervision in the Hospitality Industry
Training and Development for the Hospitality Industry
Managing Hospitality Human Resources
Understanding Hospitality Law |
Educational Institute Seminars
In addition to the training seminars and courses that the Hotel Association offers throughout the year, we also have ready-to-lead training programs and videotapes that can be loaned for a nominal fee. Select from the topics below or click here to see a full list of descriptions.
Guest Services
Welcome Home: Superior Skills for Valet, Door and Bell Staff
Front Office: Guest Service Professionalism
Customers for Keeps: Providing Exceptional Guest Service
Going the Extra Mile: Service Skills for Front Desk Employees
Food and Beverage
C.A.R.E.: Controlling Alcohol Risks Effectively
R.A.M.P.: Responsible Alcohol Management Program
Housekeeping
G.R.E.A.T.: Guest Room Exceptional Attendant Training
Human Resources
Hospitality Communication: Interacting with Confidence
Tackling Turnover: Keep Good People Once You Get Them
Making Diversity Work
Building High-Energy Teams
Time Management: Stop the Clock
Security
Lodging SAFE (Security Awareness for Everyone)
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