Catering
Reports To: Director of Sales and Marketing Purpose: To maximize hotel revenue by seeking out, identifying, and fully qualifying hotel group and catering business Constituents (or Customers): Guests Meeting planners, corporate customers Employees Indicators of Success: Achievement of individual and team sales goals Achievement of customer satisfaction and loyalty goals Achievement of financial goals Areas of Responsibility: Participates in the development of catering sales and marketing strategies •Develops and implements strategies for achieving individual catering sales goals Achieves catering sales goals by developing and implementing sales strategies •Contacts potential business in local banquet market through appointments or cold calls •Contacts group business to determine catering needs •Clarifies customer requirements and suggests alternative menus, themes, etc. •Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with other food and beverage departments Negotiates sale of catering sales functions Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations •Gives personal attention, takes personal responsibility and uses teamwork when providing guest service •Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems •Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee •Performs other duties as required to provide Yes I Can! Genuine hospitality

Success Factors: Focus On the Customer… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the customer and the company. Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action. Drive for Results… Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives. Influence Decisions and Actions… Persuade and enroll engage others in making plans, reaching decisions, and taking action. Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance. Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations. Attend to Detail… Ensure that work is accurate, thorough and to the highest standards. Improve Continuously… Constantly assess and adapt current practices to perform a task better, faster, or more efficiently. Develop Self and Others… Continually work to develop own capabilities and the capabilities of others. Think Critically… Take a well-ordered, logical approach to: identifying hotel, market, or inter-departmental issues; analyzing problems; organizing work; and planning action. Build Strong Relationships… Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit. Think Creatively… Develop innovative approaches and imaginative solutions that meet real needs. Key Skills and Requirements: Business Communication… Use results-oriented writing techniques and strategies for correspondence (e.g., memos, letters, reports, proposals, etc.) with correct grammar and punctuation. Presentation… Demonstrate ability to maximize impact, maintain interest, and establish a rapport with the audience when conveying information. Organization… Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time. Sales Skills... Understand the positioning of the hotel, services provided

Radisson Plaza Warwick Hotel Philadelphia

Lisa Farina, HR Director - please send resumes to lisa.farina@radisson.com or fax 215.790.7772 or send to 1701 Locust Street, Philadelphia, PA 19103